Terms of Service (ToS)

This document sets forth the contractual terms and conditions applicable to the access and use of the Software-as-a-Service (SaaS) cloud platform ScoreEngine, accessible via scoreengine.online and all associated subdomains.

The ScoreEngine platform is exclusively developed, owned, administered, and operated by EssenByte Solutions (referred to throughout this document as the 'Provider', the 'Company', or 'ScoreEngine'). Contact email: [email protected] / [email protected].

Creating an account, accessing the platform, purchasing a subscription, or initiating an instance constitutes express, unconditional, and full acceptance of this document, holding the legal value of a valid distance contract concluded between the Provider and the Client.

This document governs both Business-to-Business (B2B) and Business-to-Consumer (B2C) relations. In B2B relationships, clauses derogating from standard consumer protection regulations apply with priority as stipulated herein.

Where a User acts on behalf of a legal entity, said User warrants that they possess full legal authority to contractually bind the respective entity.

For Enterprise projects or custom integrations requiring formal execution via physical or qualified electronic signature, relations between parties shall be governed with priority by the Master Services Agreement (MSA), accessible at: scoreengine.online/legal/msa.

The Provider grants the Client a non-exclusive, non-transferable, revocable, and time-limited license to utilize the functionalities of the ScoreEngine platform via the allocated instance, strictly for organizing and monitoring competitions specified in the commercial order.

Licensing is structured on fixed-term event instances (generally valid for up to 1 calendar year per event/season, unless agreed otherwise in writing). The Provider does not guarantee indefinite retention of any instance without an active maintenance and hosting agreement.

All ScoreEngine instances are hosted exclusively on cloud infrastructure administered and secured by EssenByte Solutions or its accredited technological partners, except where the parties have expressly agreed in writing to deploy a dedicated server instance.

Databases for each instance are logically segregated to guarantee strict confidentiality and data integrity across distinct ecosystem clients.

Where the Client utilizes programmatic access keys, webhooks, or Application Programming Interfaces (APIs) for syncing rankings or retrieving results, such use is directly governed by the API Terms of Service, available at: scoreengine.online/legal/api-terms-of-service.

To access administrative functions of ScoreEngine, the creation of a unique account via the integrated Single Sign-On (SSO) system is mandatory.

The Client and its authorized Users are obligated to provide complete, authentic, and up-to-date data upon registration.

Responsibility for maintaining the confidentiality of access credentials (usernames, passwords, 2FA tokens) rests solely with the account holder. Any activity conducted through an authenticated account is presumed to be performed by or with the authorization of said holder.

Maintaining active sessions, securing SSO flows, and operational technical analytics require the use of technical cookies and session tokens. Complete classification and management details are available in the Cookie Policy at: scoreengine.online/legal/cookie-policy.

Fees for ScoreEngine instances, add-on modules, and tier access levels are specified in the commercial proposal or pricing catalog. All payments are due upfront prior to activating or expanding an event instance.

Non-payment of any recurring fees or supplemental charges by the due date shall result in automatic suspension of administrative access to the instance within 3 (three) business days following written notice.

In accordance with statutory digital content regulations, the supply of digital content not delivered on a tangible medium is exempt from the 14-day consumer withdrawal right once performance has begun with the consumer's express prior consent and acknowledgement of the loss of withdrawal rights.

Activation of a ScoreEngine instance and issuance of access keys/licenses constitutes full and immediate digital delivery, from which point all paid amounts become strictly non-refundable.

Detailed billing protocols, chargeback handling, and exhaustive refund terms are governed by the Billing & Refund Policy, accessible at: scoreengine.online/legal/billing-refund-policy.

The Provider exerts all reasonable commercial and technical efforts to ensure a monthly ScoreEngine service availability (Uptime SLA) of at least 99%.

Uptime calculations exclude: scheduled maintenance announced with at least 24 hours prior notice; upstream infrastructure outages (major data centers, Tier 1 transit providers); extraordinary volumetric DDoS attacks exceeding standard mitigation thresholds; and errors caused by Client misconfigurations or custom scripts.

Exhaustive technical parameters, support ticket severity tiers, response SLAs, and service credit remedies are set forth in the Service Level Agreement (SLA), available at: scoreengine.online/legal/sla.

Technical and organizational safeguards implemented for platform security (at-rest/in-transit encryption, multi-tier redundancy, access controls, and periodic audits) are specified in the Security & Compliance Page: scoreengine.online/legal/security-compliance.

All intellectual property rights in and to the ScoreEngine platform (including source code, compiled binaries, scoring algorithms, database architectures, UI/UX designs, documentation, and trademarks) belong exclusively and entirely to EssenByte Solutions.

The Client receives solely a limited right of use (license) and acquires no proprietary rights or assignment of copyright over the platform's source code or underlying architecture.

It is strictly forbidden to utilize the platform for DoS/DDoS attacks, malware injection, unauthorized web scraping, reverse engineering, spam transmission, or intentional resource exhaustion.

Mandatory technical and operational conduct rules are detailed in the Acceptable Use Policy (AUP), available at: scoreengine.online/legal/acceptable-use-policy.

Security research and vulnerability discovery on scoreengine.online must be conducted strictly in accordance with responsible disclosure principles outlined in the Responsible Disclosure Policy: scoreengine.online/legal/responsible-disclosure.

Eligibility criteria, in-scope domains, and bounty reward matrices are governed by the Bug Bounty Policy at: scoreengine.online/legal/bug-bounty-policy.

The Provider reserves the absolute, discretionary right to refuse service, terminate instances, or disassociate the ScoreEngine brand from any event, entity, or person promoting, hosting, or involving: fraudulent activities, phishing, pyramid schemes, or social engineering; adult, pornographic, sexually explicit, or escort/cam services; hate speech, discrimination, incitement to violence, or illegal activities; or unregulated prize competitions, illegal gambling, or clandestine betting.

Breach of any provision herein or in associated policies shall result in: immediate suspension and deletion of all associated instances without prior notice; full forfeiture and retention of all paid fees as minimum liquidated contractual damages; a permanent, lifetime ban on the individual, entity, and affiliated organizations from utilizing any service operated by EssenByte Solutions; and formal referral to competent judicial and law enforcement authorities.

Where ScoreEngine provides automated result processing, predictive match pairings, or Artificial Intelligence (AI) assisted modules, their use is subject to transparency, governance, and liability limitations set forth in the AI Terms & Governance: scoreengine.online/legal/ai-terms-governance.

Final validation and authority over official sports results, penalties, and rankings rest exclusively with human referees and tournament directors appointed by the Client.

In the operation of ScoreEngine instances: the Client (Tournament Organizer) acts as Data Controller for all participant, referee, and user data collected via its instance; EssenByte Solutions acts strictly as Data Processor, supplying solely the technical cloud infrastructure for data storage and automated processing.

Mutual data processing rights and obligations are governed by the Data Processing Agreement (DPA - Art. 28 GDPR), accessible at: scoreengine.online/legal/dpa.

General data handling principles regarding direct client accounts are set forth in the Privacy Policy: scoreengine.online/legal/privacy-policy.

Where tournament organizers collect high-risk or sensitive data fields (such as National Identification Numbers, passport numbers, identity card scans, sports medical certificates, or embassy visa documents): legal responsibility for securing valid consent, adhering to data minimization, lawful processing, and informing data subjects rests entirely and exclusively with the Client (Organizer).

The Provider disclaims all liability arising from Client non-compliance with GDPR regarding sensitive data collection. The Client shall fully indemnify and hold harmless the Provider against any regulatory fines, claims, or litigation resulting from unauthorized data gathering.

Upon expiration or conclusion of an event instance: the instance enters passive archival mode (Read-Only access) for a designated period ranging from 1 month up to a maximum of 1 calendar year, as determined by the contracted tier; following expiration of the passive retention period, the Provider is entitled to permanently and irreversibly purge all databases, media assets, and records from production clusters and backup systems without further notice.

Data export and leaderboard backups remain the sole responsibility of the Client prior to the expiration of the retention window.

To the maximum extent permitted by applicable law, the cumulative aggregate liability of the Provider (EssenByte Solutions) toward the Client for any claim, direct damage, loss, or action arising from or in connection with the ScoreEngine platform is strictly and expressly capped at the total amount actually paid by said Client to the Provider in the 3 (three) calendar months preceding the incident giving rise to the claim.

The Provider shall under no circumstances be liable for: indirect, punitive, special, or consequential damages; loss of profits, commercial opportunities, revenue, brand reputation, or goodwill; data loss resulting from Client negligence, compromised user credentials, or force majeure; or referee scoring disputes, flawed manual data entries, or tournament organizational defects.

This document, its validity, interpretation, and enforcement are governed exclusively by the substantive and procedural laws of Romania and applicable European Union regulations.

Any dispute arising out of or in connection with the ScoreEngine platform shall be subject to amicable settlement between the parties within 30 days of written notice.

If amicable resolution fails, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Buzău Municipality, Romania.

The Provider reserves the right to unilaterally modify or update these Terms to reflect legislative changes, technical enhancements, or commercial adjustments to ScoreEngine.

The current version is permanently accessible at: scoreengine.online/legal/terms-of-service.

Continued use of the platform after updated terms are published constitutes full consent to the revised provisions.